Frequently Asked Questions (FAQs)

At Lumiri, we aim to make your shopping experience simple and hassle-free. Here are answers to some common questions:

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1. How long does shipping take?

We offer free standard shipping. Orders typically arrive within 5–8 business days after processing.

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2. How can I track my order?

Once your order ships, you’ll receive a tracking number via email. You can use this number on the carrier’s website (USPS, UPS, FedEx) to track your package.

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3. What is your return policy?

• Returns are accepted within 30 days of delivery.

• Free return shipping is provided.

• No restocking fees.

• All items are eligible for return; there are no final sale items.

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4. Can I exchange an item?

Direct exchanges are not offered. To get a different item, return your original purchase for a refund and place a new order.

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5. Can I cancel my order?

Orders can be canceled within 12 hours of purchase. After this period, your order may already be processed or shipped. Contact us immediately if you need to cancel.

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6. What payment methods do you accept?

We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) and PayPal.

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7. Do you ship internationally?

Currently, we only ship within the United States.

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8. What if I receive a damaged or incorrect item?

Contact us within 7 days of delivery at lumirishop1@gmail.com with your order number and a photo of the item. We will resolve the issue promptly.

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9. How can I contact customer service?

• Email: lumirishop1@gmail.com

• Phone: +1 214-087-6511

• Address: 7106 Bandera Rd, Leon Valley, TX 78238, United States