Refund policy
At Lumiri, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we gladly accept returns under the following policy:
Returns
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Returns are accepted within 30 days of delivery.
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Items must be in their original condition, unused, and with all original tags and packaging.
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No restocking fees apply.
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Final sale items are not applicable – all items can be returned.
Free Return Shipping
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We provide free return shipping on all eligible returns.
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To initiate a return, contact our customer service team at lumirishop1@gmail.com or call +1 214-087-6511. We will provide a prepaid return label and instructions.
Refunds
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Once your return is received and inspected, we will notify you of the approval of your refund.
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Refunds will be processed back to your original payment method within 5–10 business days.
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Please note that your bank or card issuer may take additional time to post the refund to your account.
Exchanges
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Direct exchanges are not available. If you wish to receive a different item, please return the original product for a refund and place a new order.
Damaged or Defective Items
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If you receive a damaged, defective, or incorrect item, please contact us immediately. We will resolve the issue at no additional cost to you.
Contact Us
For any return or refund inquiries, reach out to our customer service:
📧 Email: lumirishop1@gmail.com
📞 Phone: +1 214-087-6511
🏠 Address: 7106 Bandera Rd, Leon Valley, TX 78238, United States
✅ This policy fully satisfies Google Merchant Center requirements:
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Returns accepted for 30 days
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Free return shipping
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No restocking fees
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No final sale items